Career

Experience

Freelance work first, then company roles—and community moderation on the side.

Freelance Web & IT Specialist

Self-employed · before my first company role

  • Started with PC fixes and website builds in high school, freelancing before my first full-time job.
  • Client websites, domain and hosting setup, remote IT help, and troubleshooting.
  • CMS tools, forums (Flarum, XenForo, IPB, phpBB, MyBB), store platforms, builders, or custom code.

IT Operations Associate

Accenture

  • Hardware, software, and network support for internal users.
  • Active Directory and Office 365 account administration.
  • ServiceNow tickets through to resolution within SLA targets.
  • Remote fixes via TeamViewer, AnyDesk, and LogMeIn—including VPN issues.

CSR Game Master / Technical Support

Elite Global Sourcing

  • In-game and ticket support for gaming customers.
  • Account problems, platform bugs, and escalation to the right team.
  • Kept response times reasonable during busy periods.

Volunteering

Game & Community Moderator

PlayPark Philippines

Special Force Special Force 2
  • Moderated chat and forums for Special Force and Special Force 2.
  • Helped players with reports, account issues, and rule violations.
  • Passed serious incidents to staff with enough detail to act on.